Some of the many problems customers were reporting, included:
- Changes in Top Seller rating
- Missing email notifications from eBay and Paypal
- Photographs missing from listings
- Missing item specifications
It is believed that these problems will harm eBay, not only in the amount of revenue they generate, but also their overall public image.
This isn't the first time problems have occurred on the marketplace and while you think a platform with over 100 million active stores is bound to have some problems from time to time, one seller shouldn't be able to see the details of another seller through their dashboard interface, which one seller claimed happened to them. These problems have resulted in some store owners becoming annoyed, preferring to leave eBay to go in search of another platform to run their online stores.
While the problems were being fixed, many sellers were told not to list any products from anywhere between 24 hours to six days. Although this doesn't seem like very long at all when you look at the bigger picture, this is a time frame where your store competitors maybe selling products that you can't even list, possibly resulting in you losing future business from that customer.
This couldn't have happened at a worse time for eBay sellers as it is right smack in the middle of an eBay promotion that allows sellers to add 5,000 free listings in the fixed price format between the 8th and 18th of this month.
All this comes in the wake of eBay achieving a record increase of fixed price sales by over 33% through July in comparison to the previous year. Ironic, huh?