Back in March, eBay introduced new policy guidelines to help give sellers increase protection from customers. This mainly focussed on ensuring that customers were no longer able to leave unfair or untrue feedback on a store owner.
On eBay, feedback makes or breaks a business. If you receive large amounts of bad feedback, the odds are customers will stay away from your store, seriously harming your sales. However, eBay have combated this by providing sellers with a 5 star rating if they meet the following requirements:
- Tracking is uploaded or item is marked as dispatched within one working day of the payment being received.
- The payment is made through Paypal. The payment must be made through Paypal as this is the only way eBay can see the date when the payment was made.
- The handling time is one day or less.
- There was no communication between the buyer and seller 14 days before the payment was made up until the buyer leaves the feedback.