Showing posts with label website layout. Show all posts
Showing posts with label website layout. Show all posts

Tuesday, 18 September 2012

How to follow in eBay's steps with a business revamp

In the wake of eBay's new logo revamp after 17 years, have you ever thought about giving your own online store a redesign in order to help increase sales or develop a new image? 

When selling online keeping up with your competitors in product pricing, service and layout in all important. If you have great products but a poor brand image, it simply doesn't matter how good your products are, people just won't visit your store. However, the image of your business isn't just the layout of your website; it's also the logo, advertisements, blogs, social media, pretty much anything that is available for the public to see. Whether you run an eBay store or another ecommerce store, refreshing your overall look can play a large part in helping give your business a new lease of life. So if you have decided that you think your business needs freshening up, where do you start?

Well before you make any drastic changes, you first need to look at how your business is currently performing. While you personally may have grown bored with how your website looks, if the site is effective in generating customers and achieving a high conversion rate, it may be a case where the effectiveness should outweigh your own personal taste. What I mean by this is that if it's not broke, don't fix it. The next factor you should consider is how drastic do you want your redesign to be and could it potentially alienate some of your current customers. Sometimes a business will look to have a complete overhaul by not just changing the website and logo, but also changing the name of the business. If you decide to do this, you need to make sure that your old customers are aware that your new business is essentially your old business, just with a different name. The last thing you want to do is lower the total number of sales your redesigned business will achieve as some of your old dedicated customers were unaware that your business is now under a new name.

The easiest way to solve this is to carry out two simple tasks:

  • Send out an email to your current customer list, informing them of your redesign. This means giving them all the information they will require such as the new name and URL of your ecommerce store so that they cna easily access it. You may also wish to offer them some sort of relaunch promotion to help further entice them to your store.
  • Use your old web domain as a landing page to your new site. While you have left your old address form a new home, you don't simply want to leave it with no ties at all. This will just result in customers visiting your old website, finding nothing there and being left with no place to go. Using the old web domain as a landing page ensures that even if a customer is unaware of your rebranding, they will still be able to access your new site when they visit your old one. 
Now while a complete rebranding is very much at the extreme end of the spectrum, you may decide that they are just one or two minor aspects of your business that you would like to freshen up.

Website Layout - Probably the best way to give your online store a new lease of life. This means changing the colour scheme, design and also the layout of your store, making it much mire inviting for your customers, but also easier for them to find the products they would like to purchase.
Introducing New Stock - If you find that your sales have declined in recent months, you may look to try and increase the number of customers who would be interested in your products by offering a completely new line of products for sale. However, when introducing a number of new products to your store, you need to make sure that they still have something to do with what you currently sell as it will just create a confused brand image. What I mean is that if you are a company that sells sporting goods, you don't want to add a new produce line selling gardening equipment.
New Logo Design - If you have had your new logo for a while, you may look to take a leaf out of eBay's book and create a new one. When deciding how to change your logo you may design to just give the current design a more modern look, or you simply may decide to create a new one from scratch. If you do decide to make a completely new logo, like I mentioned earlier in regard to a full rebranding, you need to make sure that your customers are still able to relate the new logo to your current business.
Blog - Very much one of the lesser forms of rebranding, but could allow you to drastically increase your search engine ranking. In terms of an overhaul for your blog, I don't really mean change the design layout, although this is one thing you can look to do. What I mean is that you may change both what your blog articles are written about and how many people contribute to them. Broadening your blog subject, when combined with a number of additional or guest bloggers, gives you the ability to broaden your audience base, enabling you to produce more content over a set period, increasing your readership as a result.
Social Media - While you cannot redesign the look of your social media accounts as you are working within the set boundaries of that social media channel, you can look to reinvigorate your social media accounts by changing your overall strategy. If your number of followers or overall engagement is lower than you would have liked, you should look to change how often you post content, what content you post and how you interact with your followers in order to give yourself a more established social media presence. If you are looking to play a bigger role in your business's social media output, read our recent post 'Beginners guide to social media' for a few simple tips about what you can post on your social media site to engage with your customers.
Advertising Content - If you decide that you would like to redesign either your logo or your website layout, you must make sure that all your advertising content such as banners and other material are designed to match. This may mean adding a new logo or changing the colours on the banners so that they match the colour scheme you have chosen for your website. Having your old banners and content out there on forums, social media sites and other areas creates a confused identity for your business as you will seemingly have two different public images.
  
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Thursday, 13 September 2012

How to stop people leaving your site

When a customer visits your online store, there are a number of things which can cause them to gain a negative impression of your site, resulting in them leaving your store to go elsewhere.

Website Layout


As the main page of your store is most likely the first part of your site a customer lands on, it is important to make a good first impression. You want to have a site that has a clear layout and allows customers to easily see the different item categories you have on your site, showing a visitor how easily they can navigate to different sections of your site. You should look to avoid having all of your items on main page for customers to view. This just makes your website seemed cluttered and is a bit of a turn off.  However, you could have a small selection of products on your main page, showing the most popular items that your store has for sale. 

Easy Maneuverability 


When a customer visits your store in order to make a purchase, the easier you can make the whole experience for them, the happier they are going to be. The more pages a customer has to go through in order to complete the purchasing procedure, the more annoyed they are going to get. While many people say that the key to mobile commerce success is making the process as quick as possible, the same applies to your online site. One of the factors that affects this maneuverability is the ability for your website to load up in different browsers. Depending on the browser your customer uses, the appearance of your store may differ slightly, resulting in images and other content appearing distorted. Read our earlier post (Your browser is more important than you think when selling online) for more information on how to try and combat this issue.

Speed


It isn't just the speed of the checkout process that needs to be right to keep your customer happy, the time in which it takes the pages themselves actually load up is a crucial factor. Both on your online store and mobile store, if a web page takes too long to load up, the likelihood is that the customer is going to decide to abandon your store and try somewhere else. The general consensus is that for a customer to be happy with a page's loading time, the page needs to completely load up within three seconds. If you have done tests on your own page and have found that your pages take longer than this, one of the easiest ways to try and fix this is simply to reduce the number of images you have on a particular page. The more images you have on your page, the bigger it is, so the longer it is going to take to load. However, if you run an online store, your images are what's going to entice customers to make a purchase, so reducing the number of images you have may just not be possible. If this is the case then you should look to change your image files to GIF files as they are the smallest type of image file and will load up the quickest. You should avoid using PNG files and bitmap as these are the biggest types of image files and will result in a significantly increased loading time.

Another option would be to enable PHP caching on your site. Essentially what this does is save all of the information such as the data and images, when a person first visits the site, for retrieval at a later date. What this means is that when a customer visits your store for the second time, it will simply load up all the data which was previously saved, making the website load up much quicker. 

Provide As Much Choice As Possible


The more options you can provide a customer with, the happier they will be. This applies not only to the products you have for sale in terms of colour and size, but also payment and delivery options a customer can select. This variety in choice is going to allow you to attract as many customers as possible to your website and help you achieve the maximum amount of sales. While it may cost you more in terms of using more delivery options, the extra sales it will generate will result in you still achieving a greater profit. The same attitude should apply when selecting the payment methods your online store will provide. While many people tend to use Paypal in order to purchase products online, you should still give them the option to pay by other forms such as credit card, Sagepay and all other forms of online and merchant payment methods.

Provide Some Form of Security 


If a customer visits your ecommerce store and finds that there isn't adequate security to protect both their login and payment details, customers are going to be very reluctant to purchase from your store. When setting up an ecommerce store you should look get some form of hosting security. This means that all of your emails and other data within your store will be protected from any external attack. The next step would then be to  get yourself some form of payment gateway which will allow your customers to make a secure payment. When a customer makes a purchase, they enter the payment details, such as their credit card information, their details are then transferred to the online gateway to be processed and send to the buyer's bank to get authorisation for the payment. When approved, the cost of the product would then be debited from the users account in order to complete the payment process. Using a gateway allows you to ensure that this transaction is kept as secure as possible.

Get your free ecommerce store now: http://www.esellution.co.uk/pricing.html


Friday, 17 August 2012

Stop people leaving your site [Infographic]

The key to success for any business is creating an online store that invites customers in, encourages them to look around and eventually tempt them into making a purchase. However, getting them to the point of purchasing requires you to successfully complete a number of different stages. If any of these stages fail, it will result in the customer leaving your website without making a purchase. 

The friendly people at Kissmetrics have created this fantastic infographic that gives you all the information you could ever need to identify any problems your website has and how you can solve them to ensure customers stay on your site.